Refund Policy

This Refund Policy applies to all payments made through the Vraj Electrons mobile application (“App”) for the use of EV charging services and related features offered by Vraj Technologies Pvt. Ltd. (“Company”, “we”, “our”, “us”).

Non-refundable charging payments

All payments collected through the App for the utilization of our EV chargers, charging sessions, or related charging services are non-refundable. Once a charging session has been initiated, completed, or payment has been successfully processed for charging service utilization, no refund shall be issued for the amount paid.

Wallet balance usage

If any amount remains in the user wallet after a charging session or transaction, such remaining balance shall remain available in the wallet and may be used by the user for the next charging session or future eligible services within the App.

No cash refund for wallet balance

Wallet balance, prepaid value, or unused account credit is not redeemable for cash and will not be transferred back to the user’s bank account or payment instrument, except where required by applicable law or expressly approved by the Company in writing.

Failed or duplicate transactions

In case of a failed transaction where the amount is debited but the charging session is not successfully initiated due to technical error, payment gateway failure, or system issue, the Company may, after verification, either:

- credit the amount back to the user wallet, or
- process the refund to the original payment source, where applicable and permitted.

Any duplicate or excess charge reported by the user must be communicated to our support team within a reasonable time for review.

Support and dispute resolution

If you believe a charge has been made in error, please contact us at:
Email: sales@vrajev.com
Phone: +91 9137497443

We may request transaction details, screenshots, UPI reference numbers, or other supporting information before reviewing the claim.

Policy changes

We may update this Refund Policy from time to time. The updated version will be published in the App or on our website, and continued use of the App will be treated as acceptance of the revised policy.